Shipping Policy
Effective Date: February 20, 2025
At Smartopix, we are dedicated to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding shipping, delivery, and processing for orders placed on our website. Please read this policy carefully to understand the shipping procedures and options available to you.
1. Shipping Methods and Costs
We offer various shipping methods to accommodate your needs. The shipping options available for your order will be displayed during the checkout process, including the corresponding costs. Shipping fees are based on the shipping method selected, the weight of the items in your order, and the destination.
Shipping Options Available:
- Standard Shipping: Typically arrives within 7-10 business days for domestic orders.
- Expedited Shipping: Typically arrives within 3-5 business days for faster delivery.
- International Shipping: Available to select countries. Delivery times will vary depending on the destination and customs procedures.
2. Free Shipping
We offer free standard shipping on all orders over $50 within the United States. Shipping fees for orders under $50 will be calculated at checkout.
3. Order Processing Time
All orders are processed within 1-2 business days after payment has been confirmed. We aim to ship your order as quickly as possible, but please note that processing times may vary depending on product availability and order volume.
4. Delivery Times
Delivery times are estimates and are subject to change based on factors such as the shipping method, destination, and carrier delays.
- Domestic Orders:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-5 business days
- International Orders: Delivery times typically range from 10-20 business days depending on the country and customs procedures.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow the progress of your shipment on the carrier’s website. Please allow 24-48 hours for the tracking information to be updated after your package has shipped.
6. Shipping Restrictions
- P.O. Boxes: Some carriers may not deliver to P.O. Box addresses. We recommend providing a physical address for faster delivery.
- International Shipping: Smartopix ships to select countries. If your country is not listed, please contact us to inquire about shipping options. International orders may be subject to additional customs fees or duties, which are the responsibility of the customer.
7. Delays and Issues
While we strive to meet delivery timelines, Smartopix is not responsible for shipping delays caused by external factors, such as carrier delays, weather conditions, or customs procedures. If you experience a delay, please contact the carrier or reach out to our customer service team for assistance.
8. Lost or Damaged Items
If your package is lost or damaged during shipping, please contact our customer service team immediately at info@smartopix.xyz. We will work with the carrier to resolve the issue. In the case of damaged goods, please report the damage within 5 business days of receiving the item.
9. Address Accuracy
Please ensure that the shipping address you provide is correct. Smartopix is not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately before your order is processed.
10. Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact us:
Smartopix
Street: 2903 Lonely Oak Drive, Mobile, Alabama, United States
Phone: 251-538-2787
Email: info@smartopix.xyz
Thank you for choosing Smartopix! We are committed to delivering a great shopping experience and ensuring your child’s footwear arrives safely and on time.